Phone Line Plus
For more information on our traditional phone line replacement service, or to book a demonstration. Please complete the form below...
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For more information on our traditional phone line replacement service, or to book a demonstration. Please complete the form below...
Our replacement phone line solution allows you to make and receive calls from a mobile phone, desktop application or an analogue handset giving you more flexibility and control.
Business owners across the UK recognise the importance of their telephone number and would often deem making and receiving phone calls a fundamental part of their business. By 2025, the legacy copper telephone network will be switched off, meaning that you and 3 million others with PSTN lines will need to change network and move your traditional business number into the cloud using VoIP (Voice Over Internet Protocol). Phone Line Plus allows you to keep your number(s) working and avoid the disruption of losing your number or getting caught in a rushed move away from your current line provider.
Phone Line Plus is a cloud-based telephone line solution utilising web, mobile and digital technology to make and receive calls. Phone Line Plus allows you to keep your number(s) in the cloud or you can choose a new number from 1000's of available 01 or 02 virtual numbers. Business owners across the UK recognise the importance of their telephone number and would often deem making and receiving phone calls a fundamental part of their daily operations. UK wide changes to the traditional PSTN network will update copper to fibre, meaning that businesses could get caught in the disruption and lose their number or see a rushed move away from your current line provider. Get ahead of the curve and switch to Phone Line Plus for hassle-free, cost-effective and feature-rich landline service.
Take and manage calls on the device of your choice. No more running around to answer the phone, choose to pick up incoming calls on a mobile device, desktop soft phone or a traditional handset.
Choose the number that you would like to present when dialling out to customers. As your numbers are hosted in the cloud, you can select which number to present when making calls from the cloud.
You can choose where out of working hours calls are delivered for every day of the week. A professional audio can play on Out of Hours calls and callers can leave a voicemail message with you when you are not unable to speak.
Phone Line Plus has been designed with usability in mind, the simple interface is quick and hassle-free
Configure your out of hours profile to manage calls 24/7 call forwarding and voicemail capture options
Voicemail audios are captured within the Phone Line Plus system with tools to play back and download
A range of graphs, charts and reports to review and measure calls from a simple, easy-to-use web interface
Integrate your mobile contact list to the PhoneLine+ online directory with access to your contacts activated from any web enabled device
PhoneLine+ can be used to make
and receive calls, or manage call
routing in/out of hours from any
web enabled device
If your incoming calls are unanswered, the PhoneLine+ service will allow you to divert the call to a chosen landline or mobile number
Manage the audios played on your incoming calls - welcome, busy and voicemail messages all controlled for the user interface
*Phoneline+ Premium - £0.99p for 3 months, 14.99 for 12 months thereafter
*Phoneline+ Premium - £0.99p for 3 months, 14.99 for 12 months thereafter
Phone Line Plus saves you time, puts you in the driving seat and offers a fantastic experience for your customers and your staff
Our hosted software provides you with complete control over users and numbers, making it easy to add and remove users and reallocate phone numbers as and when required. There is an option to choose a new local area number or port your existing phone number, meaning there is no disruption for your customers. In addition, you will not waste time and money updating your marketing, van signage, shop front or printed stationary.
Our hosted voice experts are on hand to setup Phone Line Plus accounts, with either new numbers of port your existing landline number into the cloud. For more information on the solution and features or to book a demo call our experts on freephone 0800 774 7766
The PhoneLine+ solution is an accredited service and our sales, engineers and support team are trained and certified to port number, setup services and mange the PhoneLine+ solution from onboarding through to aftercare
2027 is fast approaching and the movement from the traditional PSTN phone line to a Cloud-based phone solution is becoming a key requirement for businesses that operate using a single landline number
Manage where and when calls are answered during and outside working hours. Select day and time preferences to play audio announcements, call forward or capture calls with the Out of Hours voicemail facility
Set the Out of Hours profile for every day of the week and have an Out ofHours message that is specifically for when the business is closed rather than unable to answer a call. This gives you an edge over your local competition and helps you to manage customer expectations more effectively - not matter the time of day!
More than one number can be allocated to your Phone Line Plus account, meaning that when your dial out a number is selected in advance of the out dial. Choose any local 01 or 02 number assigned to your profile
With Phone Line Plus your customers can have more than one phone number per subscriber, so they can choose to use dedicated numbers for different departments of your business. This means they can anticipate the reason for the call and answer accordingly giving the impression of being a bigger business and improving customer experience.
Customers can use the built-in reporting to see their call patterns and usage trends, check that calls are being answered in their absence, and monitor progress against business goals
Reports can be filtered by time, username or number with the additional filtering tools to create and download reports to suit your business requirements. This built-in Call Analytics area is value-added functionality which enhances the phone number and presents key information that remained unseen for businesses operating with a traditional PSTN phone line.
We are perfect placed to position your business numbers in the cloud and manage the incoming and outgoing calls using Teams. Our porting process is fuss free and entirely managed by our award-winning UK based support team
There is no need to start from scratch with your phone line replacement as your existing phone number can be migrated to the cloud for a future-proof and resilient voice solution. There is no disruption for you in the process of the port, and security is enhanced with a password protected system - keeping your business information and client directory in a secure hosted environment.
PhoneLine+ offers simple yet powerful Call Analytics to help you maintain customer service levels. With easy-to-read insights, you can track how calls are being answered, analyse wait times, and allocate resources more effectively. With customisable reports, PhoneLine+ gives you the tools to optimise customer service, ensuring a better experience for both your team and your customers
In addition to real-time insights, PhoneLine+ offers fully customisable reports that allow you to focus on the metrics that matter most to your business. Whether it’s managing peak times, balancing workloads, or planning staffing levels, these tools make it easier to allocate resources effectively and improve efficiency. By optimising call handling processes, PhoneLine+ not only supports your team’s productivity but also ensures customers enjoy a smoother, more positive experience. This combination of clarity, control, and adaptability makes it an invaluable solution for delivering outstanding customer service.
Stay on top of your business communication with a consolidated view of calls, voicemails, SMS messages, and WhatsApp interactions. Filter by activity type or contacts to easily find what you need and gain a holistic view of your customer interactions
With powerful filtering options, you can refine your view by activity type or individual contacts, making it simple to locate specific conversations or track ongoing customer journeys. This holistic perspective allows you to better understand customer needs, spot trends in communication, and ensure timely responses across all channels. By keeping every interaction visible and accessible, your business gains a clearer understanding of how customers are engaging with you, ultimately strengthening relationships and enhancing the overall customer experience.
Ensure no call goes unanswered with hunt groups that distribute incoming calls based on your preferred routing method. With the option to choose from linear or simultaneous and add custom schedules to fit your business needs
In addition, hunt groups can be customised with schedules tailored to your business hours and staffing patterns. For example, you can create different routing rules for peak periods, after-hours support, or specific departments, ensuring that calls are always directed to the right people at the right time. This level of adaptability not only helps manage workloads more effectively but also enhances customer satisfaction by making sure their calls are handled promptly and professionally, no matter the circumstances.
Take control of your outbound telephone number with PhoneLine+. Choose from multiple numbers to match your branding, support campaigns, and maintain a consistent, professional presence in every customer interaction
This flexibility also allows you to maintain consistency across every customer interaction, ensuring your brand is instantly recognisable, no matter who is making the call. Whether you’re running a promotional campaign, supporting a dedicated service line, or simply reinforcing your brand identity, using the right outbound number helps you stand out and build stronger connections with customers. With PhoneLine+, you can enhance professionalism, improve campaign effectiveness, and create a seamless communication experience that reflects the values of your business.
Send and receive SMS messages seamlessly through the PhoneLine+ platform. Ideal for appointment confirmations, quick updates, and staying in touch with customers in real-time
SMS messaging through PhoneLine+ is perfect for appointment confirmations, quick reminders, or providing timely updates that customers can access instantly. It’s also a powerful way to stay connected in real-time, ensuring customers feel supported and informed without delays. By using SMS as a fast, reliable, and convenient touchpoint, your business can strengthen relationships, reduce missed appointments, and improve overall customer satisfaction. Whether for routine updates or urgent notifications, PhoneLine+ helps you communicate with clarity and efficiency.
Add notes during live calls to capture key details and insights. Notes are saved alongside call records, making it simple to refer back or share with your team for streamlined follow-ups
All notes are automatically saved alongside the corresponding call records, making it easy to review them at any time or share with colleagues for smooth handovers and follow-ups. This centralised approach ensures that your team always has the context they need to provide consistent, informed service, even if a customer’s query spans multiple calls. By combining call history with detailed notes, PhoneLine+ helps streamline collaboration, reduce errors, and improve the overall quality of customer support.
Simply create interactive voice menus to guide callers to the right destination. Use customisable keypress options, welcome messages, and time-based routing to deliver a professional caller experience
The system gives you full flexibility with customisable keypress options, tailored welcome messages, and intelligent time-based routing. Whether you want to greet callers with a branded introduction, route calls differently during business hours and after-hours, or create dedicated options for specific services, PhoneLine+ allows you to design a caller journey that suits your unique business needs. By combining professionalism with convenience, you deliver a smoother, more reliable communication experience that leaves a lasting positive impression on every customer.
Respond to customer messages directly from PhoneLine+ with WhatsApp Business integration. You can view all interactions in your activity feed and ensure prompt responses without switching platforms
All WhatsApp interactions appear in your activity feed alongside calls, SMS messages, and voicemails, giving you a complete overview of customer communication. This holistic view makes it simple to track conversations, ensure no message goes unanswered, and maintain a consistent tone across every interaction. With prompt responses and better visibility, your business can build stronger customer relationships while maintaining a professional, organised approach to communication.
Stay connected anywhere with eSIM-enabled calling. Link PhoneLine+ to your smartphone’s native dialler for seamless mobile connectivity, with no extra apps or mobile data needed
Because eSIM-enabled calling works without relying on additional mobile data or third-party applications, you can enjoy reliable connectivity with fewer interruptions. Whether you’re working remotely, travelling, or simply away from your desk, you can maintain the same professional presence and consistent caller experience. With this flexibility, PhoneLine+ makes it easier for you and your team to stay productive and responsive, no matter where business takes you.
Unit 2/3 Kingfisher House, New Mill Road, Orpington Kent BR5 3QG T 0800 774 7766 E enquiries@phoneline-plus.co.uk
